Your Questions, Answered

  • Orders will usually be processed with 48 hours and dispatched shortly after. It can then take up to 10 business days from the order date to arrive. 

    Depending on your location around the world, the closest manufacturer, printer and distribution centre may be used to help minimise delivery costs and timeframes. 

  • Shipping is calculated based on the weight on products and your location. The heavy the item, or combined items you purchase the more delivery will cost. You may calculate your estimated shipping fee on the checkout page at any time to determine how much to expexct the delivery fee to be. 

    There is also the option of Standard or Express shipping depending on how quickly you would like to recieve your package. Furthermore, if you are in Australia, you may also opt for the local pickup option which enables you to pickup from the next local market stall I hold (subject to availability).

  • Yes, all parcels will be issued a tracking number through Australia Post

  • Yes, we offer international shipping. The cost of shipping is determined when you go through the cart and checkout pages of the website. You can calculate an estimate of your shipping fee based on your location on the cart page.

  • Please contact us if your order hasn’t arrived within the expected timeframe or if there’s an issue with a shipment. We will assist in resolving the issue. 

  • You can cancel or amend your order by contacting us as soon as possible. Cancellations or changes are only possible before the order has been processed. If the order has already been processed it has gone to production for printing we cannot make changes or cancel it

  • Due to the nature of our products, we cannot accept returns or exchanges once they have been opened or used.

  • Contact us immediately with relevant photos if your order arrives damaged or defective, and we will arrange a replacement or refund

  • Yes, our custom mugs are microwave and dishwasher safe. 

    Dishwasher and microwave safe…..Guaranteed for 3,500 washes! Recommend to wash by Hand 

Effective Date: 1st May 2025

At Renee & Keith Photography & Unique Gifts, we take pride in offering unique, high-quality photo giftware featuring the original work of photographer Renee Reid. Your satisfaction is important to us, and we want you to be confident in your purchase. Please read our refund and returns policy carefully before placing your order.

1. Change of Mind

As most of our products are made to order or part of limited editions, we are unable to offer refunds or exchanges for change of mind. Please choose carefully before completing your purchase.

If you have questions about a product before ordering, feel free to contact us—we’re happy to help.

2. Damaged or Faulty Items

If your item arrives damaged, defective, or not as described, we’re here to help.

To request a refund, replacement or store credit:

  1. Contact us within 7 days of receiving your order

  2. Provide your order number and a clear photo of the item and packaging

  3. Let us know whether you’d prefer a replacement, store credit, or refund

We will assess your request and, if approved, organise a suitable resolution at no extra cost to you.

3. Lost or Delayed Orders

We use reliable postal and courier services, but occasionally delays may occur.

  • Please allow the estimated delivery timeframe noted at checkout before contacting us about a delay

  • If your item appears to be lost in transit, we will investigate and, if necessary, replace your order

We are not responsible for delays caused by incorrect shipping information provided at checkout.

4. Return Instructions (if applicable)

If we request that you return an item:

  • Items must be returned in their original condition and packaging

  • You will be provided with return instructions via email

  • In most cases, return postage will be at our expense if the product is faulty or incorrect

We do not accept returns without prior authorisation.

5. Contact Us

If you have any concerns about your order or need help with a return, please contact us:

Renee & Keith Photography & Unique Gifts


Email: orders@reneereidphotography.com.au
Website: reneereidphotography.com.au

We reserve the right to update this Refund Policy at any time. The latest version will always be available on our website.