Kingfisher Mousepad

Customer service

Frequently Asked Questions

Track My Order

Term & Conditions

Contact

Terms & Conditions

Effective Date: 1st May 2025

By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. About Us

This website is operated by Renee & Keith Photography & Unique Gifts, an Australian business offering unique photographic giftware featuring the original photography of Renee Reid & Your personalise images

Our products are available for purchase through our website and are subject to the terms outlined below.

2. Use of This Website

By accessing our website, you agree to:

Use it for lawful purposes only
Not attempt to interfere with the website’s security or operation
Not reproduce, duplicate, copy, sell or exploit any part of the website without written permission

We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information

We strive to ensure all product details, prices, and images are accurate. However:

Colours and appearance may vary slightly depending on your device screen
All prices are listed in Australian Dollars (AUD) and include GST (where applicable)
Product availability may change without notice at any notice but will be notified if a delay occurs

We reserve the right to modify or discontinue products at any time.

4. Orders and Payment

When you place an order:

You agree that all details you provide are accurate and complete
Full payment is required at the time of purchase
Orders will not be processed until payment is confirmed

We accept payments via secure third-party payment processors

5. Shipping and Delivery

We offer shipping within Australia and may offer international delivery in the future.

Shipping times are estimates and may vary
You are responsible for providing accurate shipping details
We are not liable for delays caused by postal or courier services

Shipping fees are calculated at checkout and are non-refundable once an order is shipped.

6. Returns and Refunds

Because our giftware is often made to order or limited edition:

We do not offer refunds for change of mind
If your item arrives damaged or faulty, please contact us within 7 days of receiving your order, with photos
We may offer a replacement, store credit, or refund at our discretion

Please refer to our full Returns Policy for more details.

7. Intellectual Property

All photographs, designs, text, and content on this website are the intellectual property of Renee & Keith Photography & Unique Gifts unless otherwise stated.

You may not:

Reproduce, distribute, or use our images or content without written permission
Claim ownership or alter any copyrighted material

Unauthorised use may result in legal action.

8. Limitation of Liability

To the fullest extent permitted by law, Renee& Keith Photography & Unique Gifts:

Is not liable for any loss or damage resulting from your use of this website or products
Does not guarantee that the website will be error-free or uninterrupted
Provides all information “as is” without warranties of any kind

Your use of our products is at your own risk.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be handled in the courts of that jurisdiction.

11. Contact Us

If you have any questions about these terms, please get in touch:

Renee & Keith Photography & Unique Gifts

Email: renee@reneeandkeithphotographyanduniquegifts.com.au
Website: reneeandkeithphotographyanduniquegifts.com.au